The TIQK team prides itself in efficient support for all users!

This means you will be able to communicate with us via chat or email if you can't find what you are looking for in our Help Centre

Our Support team are available 08:30 to 17:30 – Monday to Friday, excluding public holidays (AEST)


For those moments you have a question, feedback or a suggestion and just want to pop us an email, you can do so at and we will respond as the VIP you are.


While using TIQK you can chat at anytime by going to the icon bottom right to start a new conversation, or continue an old/existing query.

Other Options: 

  • Personalised onboarding support for new clients
  • Direct Message support via Twitter on the @wearetiqk account
  • Detailed, automatically measured Service Level Metrics available for every client
  • Real-time and historical system availability and performance data at 

We also publish a plain-English Service Level Schedule detailing our support options, availability, and performance objectives under Terms, Privacy, Security and Data.

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