Our Customer Success team are available 5 days × 8 hours × 52 weeks, 08:30 to 17:30 – Monday to Friday, excluding public holidays (AEST) via:
- Personalised onboarding support for new clients
- One-click LiveChat on the TIQK website, and on every screen in the TIQK web app (tiqk.io)
- Searchable, up-to-date Knowledge Base
- Email based support via firstname.lastname@example.org
- Direct Message support via Twitter
- Detailed, automatically measured Service Level Metrics available for every client
- Real-time and historical system availability and performance data shown inside the TIQK web app and on the dedicated system status website.
We also publish a plain-English Service Level Schedule detailing our support options, availability, and performance objectives.